Education sessions offer valuable information for show attendees

Two days of education programs included panels of expert speakers offering insight into present and future growth opportunities in the industry.

Additional educational programming was added to the show’s lineup this year, following the success of the 2016 education sessions. Education is an important aspect of the duty free and travel retail industry’s core strength, and participating panelists shared their expertise with Duty Free show attendees.

Monday morning’s program began with “Growth Opportunities in the Americas,” as a panel of speakers discussed their insights into present and future growth opportunities for duty free and travel retail in the Americas. The panel, moderated by Martin Moodie of The Moodie Davitt Report, included Gustavo Fagundes, ASUTIL President and COO of Dufry Brasil; Abe Taqtaq, FDFA President and Vice President of Windsor-Detroit Tunnel Duty Free Shop, Inc.; and Erasmo Orillac, IAADFS Chairman of the Board and CEO of Motta Internacional, SA.

Following the panel session, Peter Mohn, Owner and CEO of m1nd-set, and Christine Martin, Managing Director of Travel Retail Training, presented “Sales and Customer Insights — Maximizing Your Potential.” The two industry experts shared their insights into techniques to increase sales volume and customer penetration, focusing on employee engagement in the duty free and travel retail channel. They also offered advice regarding ways to attract and engage the millennial shopper and how to more effectively use social media.

Tuesday morning’s education session, “Border Duty Free — Crossing the Frontier,” featured a discussion about the special challenges and tremendous opportunities faced by duty free border store operators. Simon Falic, Chairman of Duty Free Americas, Inc.; Abe Taqtaq, Vice President of Windsor-Detroit Tunnel Duty Free Shop, Inc.; and Enrique Urioste, CEO of Neutral Duty Free, discussed border duty free stores from their unique geographic perspectives in this session, moderated by Peter Mohn, owner and CEO of m1nd-set.